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Hospitality Coordinator - Our Lady of Florida Spiritual Center

Our Lady of Florida Spiritual Center located in North Palm Beach, FL is searching for a Hospitality Coordinator.

At Our Lady of Florida Spiritual Center, we provide all visitors a spiritual oasis for growth and renewal by coordinating all aspects of their event from start to finish. We are currently seeking an experienced hospitality coordinator to join our team. The ideal candidate will have a passion for event planning and coordination, as well as experience working in the hospitality industry. He or she will be responsible for overseeing on-site coordination for events. The successful candidate will be a highly organized and detail-oriented individual with a strong commitment to customer service.

Essential Duties and Responsibilities:

  • Process retreat registrations, room assignments, deposits/payments, refunds, and cancellations
  • Assist and send out rental agreements and communications with incoming programs.
  • Serve as the primary point of contact for all guests, handling inquiries and requests in a professional, efficient, and hospitable manner
  • Proactively manage guest reservations, ensuring accuracy and timely confirmation of all bookings
  • Handle all aspects of guest check-in and check-out procedures in accordance with established policies and procedures
  • Maintain up-to-date knowledge of operational services, amenities, and local attractions to provide accurate information and recommendations to guests
  • Monitor guest satisfaction levels and take appropriate action to resolve any complaints or issues
  • Coordinate with other departments to ensure that all guest requests and needs are met in a timely and efficient manner
  • Assist with the development and implementation of marketing and promotional initiatives designed to increase hotel occupancy levels
  • Prepare detailed reports on guest feedback, occupancy rates, and other relevant metrics
  • Develop and maintain positive working relationships with all personnel
  • Adhere to all safety and security policies and procedures
  • Perform other duties as assigned
  • Develop and maintain positive working relationships with all hotel personnel

Skills Required:

  • Bachelor’s degree in hospitality management, business administration, or related field preferred
  • 2-3 years’ experience in a customer service or administrative role
  • Exceptional organizational skills and multitasking ability
  • Outstanding written and verbal communication skills
  • Proficiency in Microsoft Office, with aptitude to learn new software and systems
  • Flexible schedule and willingness to work evenings and weekends as needed

To apply, please submit your resume to Sandi Lanowich at slanowich@cpprov.org   

Passion. That’s the common attribute of those that work for our organization.

We are dedicated to helping the people who utilize our services. If you’re ready to make a difference, browse our openings or upload your resume and tell us your interests. We’ll consider you for future opportunities.

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